June 2023

Article

29 June 2023

Why Can’t Contact Centres Get Omnichannel Right?

This article is featured on CX Today. For over a decade, omnichannel has been…

Sandra Haworth

Blog

27 June 2023

Contact Centres Are Not Ready for Generative AI

Contact centres are the lifeblood of many businesses. They provide an essential service for customers,…

Sandra Haworth

Article

23 June 2023

Top 5 Reasons to Buy Self Service Solutions In 2023

This article is featured on CX Today. Consumers are increasingly demanding more autonomy, faster…

Sandra Haworth

Article

20 June 2023

How to Calculate the True ROI of CX

This article is featured on CX Today. Intuitive contact centre strategies influence business revenue…

Sandra Haworth

Blog

20 June 2023

Pounds and Sense: Evaluating the ROI of Customer Experience Initiatives

Customer experience (CX) is a major competitive focus amongst businesses. As a business owner, you…

Sandra Haworth

Article

19 June 2023

How to Achieve a Fully Omnichannel Contact Centre

This article is featured on CX Today. The concept of an “omnichannel contact centre”…

Sandra Haworth

Article

16 June 2023

Keeping the foundations strong: The state of CX in housing

This article is featured on Property Reporter. Customer experience is being more frequently placed…

Sandra Haworth

Blog

5 June 2023

Balancing The Relationship Between Contact Centre Agents And AI

The Cirrus Chief Operating Officer, Paul Barclay, and Chief Revenue Officer, Jon Dawson, joined forces…

Sandra Haworth

June 2023

Why Can’t Contact Centres Get Omnichannel Right?

Contact Centres Are Not Ready for Generative AI

Top 5 Reasons to Buy Self Service Solutions In 2023

How to Calculate the True ROI of CX

Pounds and Sense: Evaluating the ROI of Customer Experience Initiatives

How to Achieve a Fully Omnichannel Contact Centre

Keeping the foundations strong: The state of CX in housing

Balancing The Relationship Between Contact Centre Agents And AI

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