July 2023

Blog

31 July 2023

This is a time of unprecedented changes in retail, where shopping experiences now encompass so…

Sandra Haworth

Blog

24 July 2023

In an era where customer experience (CX) is becoming ever more important, housing associations are…

Sandra Haworth

Blog

17 July 2023

Last year 53,000 students entered University clearing, the most in 10 years. Contact centres are…

Sandra Haworth

Blog

14 July 2023

If there is one thing business owners need to be acutely aware of, it’s that…

Sandra Haworth

Blog

12 July 2023

There have been some fascinating developments in the world of customer service and contact centres…

Sandra Haworth

Article

5 July 2023

This article is featured on CX Today. Generative AI promised to provide the spark…

Sandra Haworth

Blog

3 July 2023

The CX industry has had a challenging few months in the face of substantial industrial…

Sandra Haworth