August 2023

Blog

28 August 2023

Why Change is Good – Changing Contact Centre Providers Could Be Key to Improved CX

Why Change is Good - Changing Contact Centre Providers Could Be Key to Improved CX…

Sandra Haworth

Blog

18 August 2023

Unlocking the ROI of CX: 2023 Guide

Unlocking the ROI of CX: 2023 Guide Return on investment (ROI) is a key metric…

Sandra Haworth

Article

18 August 2023

Reskilling Contact Centre Agents Ready For Generative AI

This article was featured on HR News. Reskilling Contact Centre Agents Ready For Generative AI…

Sandra Haworth

Five-Nines Reliability in Contact Centres

Blog

14 August 2023

Achieving Five-Nines Reliability in Contact Centres: Empowering Seamless Customer Interactions

How Contact Centres Can Make Themselves Data Compliant in the Face of AI In customer-centric…

Sandra Haworth

Article

10 August 2023

How Contact Centres Can Make Themselves Data Compliant in the Face of AI

This article was posted on European Business Review. How Contact Centres Can Make Themselves Data…

Sandra Haworth

Article

8 August 2023

How AI will shape the future of travel contact centres

This article was posted on Travolution How AI will shape the future of travel contact…

Sandra Haworth

Blog

8 August 2023

A Guide to Agent Assist in Contact Centres

Positive customer experiences are the cornerstone of a successful business. A significant reason many companies…

Sandra Haworth

Blog

7 August 2023

How email went from zero to hero for customer service

Email has become an indispensable communication channel for businesses and customers alike. But it wasn't…

Sandra Haworth

August 2023

Unlocking the ROI of CX: 2023 Guide

Reskilling Contact Centre Agents Ready For Generative AI

How AI will shape the future of travel contact centres

A Guide to Agent Assist in Contact Centres

How email went from zero to hero for customer service

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