October 2023

Blog

30 October 2023

Best Practice Tips to Improve First Call Resolution (FCR)

When you call a customer service line with a pressing issue, you seek swift assistance,…

Sandra Haworth

Article

27 October 2023

How AI-Powered Knowledge Management is Transforming Contact Centres

Published on European Business Magazine on October 12, 2023 There’s something incredibly fascinating happening right…

Sandra Haworth

Article

26 October 2023

Challenges Facing Public Sector Contact Centres and How to Overcome Them

Published on Contact Centre Monthly It’s no secret that running a public sector contact centre…

Sandra Haworth

Secure Digital Payments A Look into the Future

Blog

25 October 2023

Secure Digital Payments: A Look into the Future

Imagine a world where physical money is a thing of the past, and making payments…

Sandra Haworth

Blog

24 October 2023

4 Simple Steps to Merge AI and Agent Engagement to Boost Agent Satisfaction

Agent attrition is a massive pain point for contact centres, with annual turnover exceeding 30%…

Sandra Haworth

Blog

23 October 2023

C-Suite Perspectives on AI in Customer Service: New Industry Report Unveils Trends

Artificial intelligence (AI) is transforming customer service, but how confident are top executives in its…

Sandra Haworth

Blog

18 October 2023

Mastering Quality Management in Contact Centres

Quality management is a critical aspect of any contact centre's success. Whether it's providing exceptional…

Sandra Haworth

SEO content

16 October 2023

12 key benefits of AI Virtual Agents

Implementing AI virtual agents in your contact centre can radically improve your operations. These intelligent…

Sandra Haworth

Blog

16 October 2023

Crafting the Perfect Customer Service Sandwich: Inbound Contact Centre Best Practices

Making a great sandwich takes skill and the right ingredients. From perfectly ripe tomatoes to…

Sandra Haworth

Blog

11 October 2023

Screen Pops: The Underrated Tool Your Agents Need Now

The phone rings. An agent scrambles to answer. "Hello, how can I help you today?"…

Sandra Haworth

October 2023

Best Practice Tips to Improve First Call Resolution (FCR)

How AI-Powered Knowledge Management is Transforming Contact Centres

Challenges Facing Public Sector Contact Centres and How to Overcome Them

Secure Digital Payments: A Look into the Future

4 Simple Steps to Merge AI and Agent Engagement to Boost Agent Satisfaction

C-Suite Perspectives on AI in Customer Service: New Industry Report Unveils Trends

Mastering Quality Management in Contact Centres

12 key benefits of AI Virtual Agents

Crafting the Perfect Customer Service Sandwich: Inbound Contact Centre Best Practices

Screen Pops: The Underrated Tool Your Agents Need Now

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