November 2023

Blog

9 November 2023

Managing a successful contact centre requires mastering many complex responsibilities. From strategic planning to day-to-day…

Sandra Haworth

Blog

8 November 2023

The contact centre, your gateway to customer interactions, holds the power to transform service inquiries…

Sandra Haworth

Blog

8 November 2023

Creating seamless customer journeys across channels is no longer just an aspiration – it's a…

Sandra Haworth

Blog

7 November 2023

Safeguarding customer data while providing seamless customer experience and service has become a balancing act…

Sandra Haworth

Article

6 November 2023

This post was first published on 365retail.co.uk. Navigating the rollercoaster of customer expectations is often…

Sandra Haworth

Blog

2 November 2023

Do you remember the last time you tried to resolve an issue with a business…

Sandra Haworth