December 2023

Blog

14 December 2023

Delivering great customer service hinges on empowering contact centre agents. Here are 13 stats showing…

Sandra Haworth

Blog

12 December 2023

Running a call centre is no walk in the park, and in 2024, challenges continue…

Sandra Haworth

Blog

11 December 2023

Customer service has come a long way from the days of flickering switchboards and patchy…

Sandra Haworth

Blog

5 December 2023

Are you running an omni-channel or multichannel contact centre? This crucial distinction has a major…

Sandra Haworth

Blog

4 December 2023

Imagine a world where customers receive personalised responses instantaneously, support tickets are categorised automatically and…

Sandra Haworth