January 2024

Blog

30 January 2024

A Look Inside Cirrus’ Workforce Optimisation Solution

Imagine a world where every customer interaction is handled with precision, where every call, chat,…

Sandra Haworth

Resolving complex financial service issues

Blog

30 January 2024

Create Meaningful Financial Experiences by Focusing on Human Connections

Providing exceptional customer service is an art form, particularly when navigating the complexities of the…

Sandra Haworth

Microsoft Teams Contact Centre Integration

Blog

30 January 2024

To Teams or not to Teams?

Microsoft Teams has emerged as a key player in the business communications market. Initially launched…

Sandra Haworth

10 ways to do quality management in contact centres 3

Blog

22 January 2024

10 Best Practices to Get the Most Out of Quality Analytics

Quality Analytics is transforming how modern contact centres operate. By leveraging AI and machine learning,…

Sandra Haworth

Blog

15 January 2024

11 Customer Service Trends to Delight Customers in 2024

Stale scones and lukewarm tea – that’s what often passes for customer service these days.…

Sandra Haworth

Blog

11 January 2024

The Pillars of Exceptional CX

Delivering exceptional customer experience (CX) has become a critical differentiator. Recent statistics highlight the significant…

Sandra Haworth

Article

9 January 2024

Introducing the CCaaS Vendor That Uses AI Education as a Core Differentiator

This article was first published on CX Today in January 2024. The growth of the…

Sandra Haworth

Blog

9 January 2024

The Hidden Costs of Outdated Technology in UK Contact Centres

For many UK contact centres, legacy systems and technical debt are an unseen burden weighing…

Sandra Haworth

Blog

8 January 2024

Outbound Contact Centres: Evolving, Not Extinct!

Not too long ago, outbound calling was considered a necessary evil. Customers cringed at the…

Sandra Haworth

Blog

4 January 2024

Why Large Language Models are the driving force behind exceptional customer experiences

Customer experience is at the heart of every successful business. In today's world, customers expect…

Sandra Haworth

January 2024

A Look Inside Cirrus’ Workforce Optimisation Solution

Create Meaningful Financial Experiences by Focusing on Human Connections

To Teams or not to Teams?

10 Best Practices to Get the Most Out of Quality Analytics

11 Customer Service Trends to Delight Customers in 2024

The Pillars of Exceptional CX

Introducing the CCaaS Vendor That Uses AI Education as a Core Differentiator

The Hidden Costs of Outdated Technology in UK Contact Centres

Outbound Contact Centres: Evolving, Not Extinct!

Why Large Language Models are the driving force behind exceptional customer experiences

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