July 2024

Bridging the AI Skills Gap in Contact Centres

Blog

31 July 2024

Bridging the Skills Gap: Building an AI-Equipped Workforce for Contact Centres

AI is no longer a buzzword; it's reshaping how we interact with customers, solve problems,…

Sandra Haworth

News

24 July 2024

Cirrus Wins Prestigious Contact Centre Vendor Award at Comms Business Awards 2024

London, UK – July 23, 2024 – Cirrus, a leading provider in the contact centre…

Sandra Haworth

Vulnerable customers in customer service

Blog

17 July 2024

The Rise of Vulnerable Customers: Adapting Customer Service

The narrative around customer service is changing rapidly, particularly for those facing significant challenges. Vulnerable…

Sandra Haworth

Localised Customer Experience in Financial Services

Blog

15 July 2024

The Future of Localised Customer Experience in Banking

In a not-so-distant past, personal banking was exactly that—personal. Your local bank manager knew your…

Sandra Haworth

Blog

11 July 2024

Cirrus showcases AI adoption model at the Contact Centre AI EXPO

Many businesses recognise the potential of AI to transform their contact centres. However, the journey…

Sandra Haworth

Article

9 July 2024

CX trends set to transform the insurance industry in 2024 and 2025

This article was first published on Marketing Tech News on 4th July. In the past,…

Sandra Haworth

What Does the Job Spec for the ‘Agent of the Future’ Look Like?

Article

4 July 2024

What Does the Job Spec for the ‘Agent of the Future’ Look Like?

This article was first published on Contact Centre Monthly on 4 July 2024. Picture this:…

Sandra Haworth

Complaint Management in Contact Centre CRM

Blog

3 July 2024

Improving Customer Complaints Handling with Better CRM Systems

You might have heard the term CRM (Customer Relationship Management) tossed around in business meetings…

Sandra Haworth

July 2024

Bridging the Skills Gap: Building an AI-Equipped Workforce for Contact Centres

Cirrus Wins Prestigious Contact Centre Vendor Award at Comms Business Awards 2024

The Rise of Vulnerable Customers: Adapting Customer Service

The Future of Localised Customer Experience in Banking

Cirrus showcases AI adoption model at the Contact Centre AI EXPO

CX trends set to transform the insurance industry in 2024 and 2025

What Does the Job Spec for the ‘Agent of the Future’ Look Like?

Improving Customer Complaints Handling with Better CRM Systems

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