August 2024

Blog

30 August 2024

Did you know that there’s a goldmine in your inbox? Each comment, message or review…

Eleanor Morden

Blog

21 August 2024

One of the most pleasing developments in the internet era has been the opportunity to…

Eleanor Morden

Blog

14 August 2024

If you’ve read any of our blogs before, it is a mantra you may be…

Sandra Haworth

Blog

12 August 2024

The contact centre is the heartbeat of customer service. Technology underpins operations and, along with…

Sandra Haworth

Blog

8 August 2024

Here’s a short story for you. A customer was on the verge of losing their…

Sandra Haworth

Article

2 August 2024

This interview was first published on Call and Contact Centre Expo on 2 August. Whilst…

Sandra Haworth