September 2024

Blog

30 September 2024

In the modern contact centre, agent wellbeing is no longer just a priority; it's essential…

Sandra Haworth

Blog

23 September 2024

Sarah is a contact centre agent on a call with an impatient customer. The customer’s…

Sandra Haworth

Blog

19 September 2024

Diversity and inclusion are hot topics in service sectors, and they should be. After all,…

Sandra Haworth

Blog

16 September 2024

The contact centre manager lives a life of efficiency-led targets. How else can a return…

Sandra Haworth

Article

4 September 2024

This article was first published on the Contact Centre Forum on 4 September. A recent…

Sandra Haworth

Article

2 September 2024

This article was first published on Retail Sector on 2 September 2024. Customer experience (CX)…

Sandra Haworth