October 2024

Article

28 October 2024

This article was first published on CommsBusiness on 28 October 2024. Jason Roos, CEO of…

Sandra Haworth

Blog

24 October 2024

Public sector organisations are constantly under pressure: shrinking budgets, higher citizen expectations, and demands for…

Joseph Murfin

Blog

18 October 2024

Are you just coping, or are you opportunity-grabbing? As contact centres tentatively turn their heads…

Joseph Murfin

Blog

18 October 2024

Knowing what your customers want is useful. Knowing what your customers detest is the road…

Joseph Murfin

Blog

16 October 2024

Contact centre agents are the foot soldiers of our brands. The best agents are receptive,…

Sandra Haworth

Blog

7 October 2024

Working in customer service is no easy task. But before we dive in, let’s take…

Sandra Haworth