November 2024

Blog

29 November 2024

How Do Different Generations Use Customer Service?

Gen Z loves a text chat. Boomers prefer a phone call. And Millennials want answers,…

Joseph Murfin

News

26 November 2024

Cirrus Adds NICE CXone Mpower To Its Portfolio to Transform the UK Mid-Market CCaaS Landscape

London, UK, November 26 2024 – Cirrus, the UK’s premier provider of contact centre solutions,…

Sandra Haworth

Blog

21 November 2024

Should You Add Digital Channels to Your Contact Centre? Insights from Industry Experts

In the world of contact centres, there’s one question cropping up more than ever: To add…

Joseph Murfin

News

19 November 2024

Cirrus Set to Wow at Call & Contact Centre Expo 2024

This article was first published on contact-centres.com on 19 November. Cirrus Set to Wow at…

Sandra Haworth

Article

19 November 2024

Voice AI: balancing innovation with realism

This article was first published on Technology.org on 19 November. Written by Tatum Bisley, Product…

Tatum Bisley

Blog

18 November 2024

How to Devise an AI Adoption Strategy for Your Contact Centre

Artificial intelligence (AI). It sounds good. It often looks good. But is it truly trusted…

Joseph Murfin

Blog

14 November 2024

Black Friday & Cyber Monday – Is the Juice Worth the Squeeze?

The yearly retail spectacle is nearly upon us. Retailers are rubbing their hands at the…

Joseph Murfin

Article

12 November 2024

How DE&I and technology are reshaping contact centres

This article was first published in The HR Director on 15th November. DE&I is changing…

Sandra Haworth

November 2024

How Do Different Generations Use Customer Service?

Cirrus Adds NICE CXone Mpower To Its Portfolio to Transform the UK Mid-Market CCaaS Landscape

Should You Add Digital Channels to Your Contact Centre? Insights from Industry Experts

Cirrus Set to Wow at Call & Contact Centre Expo 2024

Voice AI: balancing innovation with realism

How to Devise an AI Adoption Strategy for Your Contact Centre

Black Friday & Cyber Monday – Is the Juice Worth the Squeeze?

How DE&I and technology are reshaping contact centres

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