Sandra Haworth, Author at Cirrus Contact Centre Solutions (CCaaS)

News

26 November 2024

Cirrus Adds NICE CXone Mpower To Its Portfolio to Transform the UK Mid-Market CCaaS Landscape

London, UK, November 26 2024 – Cirrus, the UK’s premier provider of contact centre solutions,…

Sandra Haworth

News

19 November 2024

Cirrus Set to Wow at Call & Contact Centre Expo 2024

This article was first published on contact-centres.com on 19 November. Cirrus Set to Wow at…

Sandra Haworth

Article

12 November 2024

How DE&I and technology are reshaping contact centres

This article was first published in The HR Director on 15th November. DE&I is changing…

Sandra Haworth

Article

28 October 2024

Driving real value with AI

This article was first published on CommsBusiness on 28 October 2024. Jason Roos, CEO of…

Sandra Haworth

Blog

16 October 2024

Taking the Pressure Off Agents with Smarter Tech: The Future of Contact Centres

Contact centre agents are the foot soldiers of our brands. The best agents are receptive,…

Sandra Haworth

Blog

7 October 2024

Meeting Customer Needs Across Every Channel—Without the Hassle

Working in customer service is no easy task. But before we dive in, let’s take…

Sandra Haworth

Blog

30 September 2024

Measuring and Improving Contact Centre Agent Well-being

In the modern contact centre, agent wellbeing is no longer just a priority; it's essential…

Sandra Haworth

Blog

23 September 2024

Agent Desktop Experience: The Key to Contact Centre Success

Sarah is a contact centre agent on a call with an impatient customer. The customer’s…

Sandra Haworth

Blog

19 September 2024

Creating an inclusive culture in contact centres: best practices and benefits

Diversity and inclusion are hot topics in service sectors, and they should be. After all,…

Sandra Haworth

Measuring contact centre success metrics

Blog

16 September 2024

Beyond just scores: new ways to measure customer service success

The contact centre manager lives a life of efficiency-led targets. How else can a return…

Sandra Haworth

Sandra Haworth

Cirrus Adds NICE CXone Mpower To Its Portfolio to Transform the UK Mid-Market CCaaS Landscape

Cirrus Set to Wow at Call & Contact Centre Expo 2024

How DE&I and technology are reshaping contact centres

Driving real value with AI

Taking the Pressure Off Agents with Smarter Tech: The Future of Contact Centres

Meeting Customer Needs Across Every Channel—Without the Hassle

Measuring and Improving Contact Centre Agent Well-being

Agent Desktop Experience: The Key to Contact Centre Success

Creating an inclusive culture in contact centres: best practices and benefits

Beyond just scores: new ways to measure customer service success

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