Sandra Haworth, Author at Cirrus Contact Centre Solutions (CCaaS)

Blog

30 November 2023

Cirrus People: Meet Dan Lloyd, Channel Director

Meet Dan Lloyd, our Channel Director at Cirrus. With over two decades in the contact…

Sandra Haworth

News

28 November 2023

Cirrus Contact Centre Solutions Announces Daniel Lloyd as New Channel Director

– Cirrus, a leading provider of contact centre solutions, is pleased to announce the promotion…

Sandra Haworth

Blog

27 November 2023

The Evolution of Remote Contact Centres

The post-pandemic era has been a definitive turning point for businesses, underlining the vital role…

Sandra Haworth

Blog

22 November 2023

Outbound Contact Done Right: Everything You Need To Know

Outbound contact remains vital for companies today across teams like sales, service, and support. Engaging…

Sandra Haworth

Blog

21 November 2023

Using Sentiment Analysis to Understand Customer Emotions in Contact Centres

In today's fiercely competitive consumer markets, an overwhelming 85% of companies now view customer experience…

Sandra Haworth

contact centre solutions for Black Friday

Blog

20 November 2023

How Contact Centres Can Be More Successful on Black Friday

Retailers worldwide mark it as the year's most significant sales event. Online and in-person shoppers…

Sandra Haworth

Blog

20 November 2023

The 4 Most Common Types of Outbound Diallers Explained

So, you've got a contact centre, and you're looking to supercharge your outbound calling game.…

Sandra Haworth

Blog

14 November 2023

How an Identity Layer Connects Your Contact Centre for Seamless Experiences

Providing seamless, personalised customer experiences is crucial for contact centres today. However, siloed systems and…

Sandra Haworth

Blog

13 November 2023

Beyond Metrics: The Art of Measuring Agent Experience in Contact Centres

It's easy to get caught up in the numbers game in contact centres. When it…

Sandra Haworth

Blog

9 November 2023

Mastering the Art of Leading a World-Class UK Contact Centre Team

Managing a successful contact centre requires mastering many complex responsibilities. From strategic planning to day-to-day…

Sandra Haworth

Sandra Haworth

Cirrus People: Meet Dan Lloyd, Channel Director

Cirrus Contact Centre Solutions Announces Daniel Lloyd as New Channel Director

The Evolution of Remote Contact Centres

Using Sentiment Analysis to Understand Customer Emotions in Contact Centres

The 4 Most Common Types of Outbound Diallers Explained

How an Identity Layer Connects Your Contact Centre for Seamless Experiences

Beyond Metrics: The Art of Measuring Agent Experience in Contact Centres

Mastering the Art of Leading a World-Class UK Contact Centre Team

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