Sandra Haworth, Author at Cirrus Contact Centre Solutions (CCaaS)

Blog

8 November 2023

Connecting Contact Centre Dots with a Data-Driven Approach

The contact centre, your gateway to customer interactions, holds the power to transform service inquiries…

Sandra Haworth

Blog

8 November 2023

Crafting Seamless Omni-Channel Customer Journeys for the Modern Consumer

Creating seamless customer journeys across channels is no longer just an aspiration – it's a…

Sandra Haworth

Blog

7 November 2023

A Guide to Intelligent Authentication in Contact Centres

Safeguarding customer data while providing seamless customer experience and service has become a balancing act…

Sandra Haworth

Article

6 November 2023

How To Overcome The Challenges of Seasonal Demand in Retail

This post was first published on 365retail.co.uk. Navigating the rollercoaster of customer expectations is often…

Sandra Haworth

Blog

2 November 2023

The Power of Omni-Channel Analytics: Transforming Your Customer Experience

Do you remember the last time you tried to resolve an issue with a business…

Sandra Haworth

Blog

30 October 2023

Best Practice Tips to Improve First Call Resolution (FCR)

When you call a customer service line with a pressing issue, you seek swift assistance,…

Sandra Haworth

Article

27 October 2023

How AI-Powered Knowledge Management is Transforming Contact Centres

Published on European Business Magazine on October 12, 2023 There’s something incredibly fascinating happening right…

Sandra Haworth

Article

26 October 2023

Challenges Facing Public Sector Contact Centres and How to Overcome Them

Published on Contact Centre Monthly It’s no secret that running a public sector contact centre…

Sandra Haworth

Secure Digital Payments A Look into the Future

Blog

25 October 2023

Secure Digital Payments: A Look into the Future

Imagine a world where physical money is a thing of the past, and making payments…

Sandra Haworth

Blog

24 October 2023

4 Simple Steps to Merge AI and Agent Engagement to Boost Agent Satisfaction

Agent attrition is a massive pain point for contact centres, with annual turnover exceeding 30%…

Sandra Haworth

Sandra Haworth

Connecting Contact Centre Dots with a Data-Driven Approach

Crafting Seamless Omni-Channel Customer Journeys for the Modern Consumer

A Guide to Intelligent Authentication in Contact Centres

How To Overcome The Challenges of Seasonal Demand in Retail

The Power of Omni-Channel Analytics: Transforming Your Customer Experience

Best Practice Tips to Improve First Call Resolution (FCR)

How AI-Powered Knowledge Management is Transforming Contact Centres

Challenges Facing Public Sector Contact Centres and How to Overcome Them

Secure Digital Payments: A Look into the Future

4 Simple Steps to Merge AI and Agent Engagement to Boost Agent Satisfaction

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