Sandra Haworth, Author at Cirrus Contact Centre Solutions (CCaaS)

Blog

29 September 2023

Enhancing Customer Experiences: The Impact of Actionable Data

In the realm of customer service, professionals are continuously seeking innovative ways to streamline operations,…

Sandra Haworth

Blog

29 September 2023

Contact Centre Best Practices for Workforce Engagement

Imagine a bustling restaurant where the chefs are not just skilled but deeply passionate about…

Sandra Haworth

News

26 September 2023

Cirrus Releases Game-Changing Upgrade To Their Contact Centre Platform

Cirrus Releases Game-Changing Upgrade To Their Contact Centre Platform 1 September 2023 Cirrus, the leading…

Sandra Haworth

Blog

25 September 2023

Key Contact Centre Performance Metrics and KPIs with AI

In a contact centre, performance metrics and key performance indicators (KPIs) play a crucial role.…

Sandra Haworth

AI-Enabled Customer Service Best Practices

Blog

22 September 2023

The Promise and Pitfalls of AI-Enabled Customer Care

Click here to see this post as an infographic. There are both immense potential and…

Sandra Haworth

Blog

21 September 2023

Here’s why blended contact centre solutions are replacing siloed outbound contact centres

The traditional contact centre model is at a crossroads, facing challenges that demand innovative solutions.…

Sandra Haworth

Blog

15 September 2023

AI virtual agents: Your customer service cost-cutting companions

In today’s business landscape, every penny counts, and one of the most substantial expenses for…

Sandra Haworth

Blog

15 September 2023

Conversational IVR: Your customer service swiss army knife

In recent years, contact centres have witnessed an unprecedented surge in inbound call volumes. This…

Sandra Haworth

Blog

11 September 2023

What is the benefit of AI-conversation analytics in the contact centre

Customer expectations are always changing, and these days, staying ahead means more than just meeting…

Sandra Haworth

Blog

7 September 2023

Retail customer experience trends in 2023: Embracing the revolution

As customer care managers and directors in the retail customer experience space, staying up to…

Sandra Haworth

Sandra Haworth

Enhancing Customer Experiences: The Impact of Actionable Data

Contact Centre Best Practices for Workforce Engagement

Cirrus Releases Game-Changing Upgrade To Their Contact Centre Platform

Key Contact Centre Performance Metrics and KPIs with AI

The Promise and Pitfalls of AI-Enabled Customer Care

Here’s why blended contact centre solutions are replacing siloed outbound contact centres

AI virtual agents: Your customer service cost-cutting companions

Conversational IVR: Your customer service swiss army knife

What is the benefit of AI-conversation analytics in the contact centre

Retail customer experience trends in 2023: Embracing the revolution

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