Sandra Haworth, Author at Cirrus Contact Centre Solutions (CCaaS)

Blog

7 August 2023

How email went from zero to hero for customer service

Email has become an indispensable communication channel for businesses and customers alike. But it wasn't…

Sandra Haworth

Blog

31 July 2023

Omni-channel Challenges Facing the Retail Industry

This is a time of unprecedented changes in retail, where shopping experiences now encompass so…

Sandra Haworth

The Future of CX for Housing Associations

Blog

24 July 2023

The Future of CX for Housing Associations

In an era where customer experience (CX) is becoming ever more important, housing associations are…

Sandra Haworth

Blog

17 July 2023

University clearing contact centre challenges in 2023

Last year 53,000 students entered University clearing, the most in 10 years. Contact centres are…

Sandra Haworth

Blog

14 July 2023

ChatGPT Set to Take Centre Stage in Contact Centres

If there is one thing business owners need to be acutely aware of, it’s that…

Sandra Haworth

Blog

12 July 2023

What Generative-Powered AI Can and Can’t Do for Customer Service

There have been some fascinating developments in the world of customer service and contact centres…

Sandra Haworth

Article

5 July 2023

Getting Started with Generative AI In the Contact Centre

This article is featured on CX Today. Generative AI promised to provide the spark…

Sandra Haworth

Blog

3 July 2023

The impact of industrial action on CX – an agent’s perspective

The CX industry has had a challenging few months in the face of substantial industrial…

Sandra Haworth

Article

29 June 2023

Why Can’t Contact Centres Get Omnichannel Right?

This article is featured on CX Today. For over a decade, omnichannel has been…

Sandra Haworth

Blog

27 June 2023

Contact Centres Are Not Ready for Generative AI

Contact centres are the lifeblood of many businesses. They provide an essential service for customers,…

Sandra Haworth

Sandra Haworth

How email went from zero to hero for customer service

Omni-channel Challenges Facing the Retail Industry

The Future of CX for Housing Associations

University clearing contact centre challenges in 2023

ChatGPT Set to Take Centre Stage in Contact Centres

What Generative-Powered AI Can and Can’t Do for Customer Service

Getting Started with Generative AI In the Contact Centre

The impact of industrial action on CX – an agent’s perspective

Why Can’t Contact Centres Get Omnichannel Right?

Contact Centres Are Not Ready for Generative AI

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