Sandra Haworth, Author at Cirrus Contact Centre Solutions (CCaaS)

Article

23 June 2023

Top 5 Reasons to Buy Self Service Solutions In 2023

This article is featured on CX Today. Consumers are increasingly demanding more autonomy, faster…

Sandra Haworth

Article

20 June 2023

How to Calculate the True ROI of CX

This article is featured on CX Today. Intuitive contact centre strategies influence business revenue…

Sandra Haworth

Blog

20 June 2023

Pounds and Sense: Evaluating the ROI of Customer Experience Initiatives

Customer experience (CX) is a major competitive focus amongst businesses. As a business owner, you…

Sandra Haworth

Article

19 June 2023

How to Achieve a Fully Omnichannel Contact Centre

This article is featured on CX Today. The concept of an “omnichannel contact centre”…

Sandra Haworth

Article

16 June 2023

Keeping the foundations strong: The state of CX in housing

This article is featured on Property Reporter. Customer experience is being more frequently placed…

Sandra Haworth

Blog

5 June 2023

Balancing The Relationship Between Contact Centre Agents And AI

The Cirrus Chief Operating Officer, Paul Barclay, and Chief Revenue Officer, Jon Dawson, joined forces…

Sandra Haworth

SEO content

31 May 2023

Discover the Benefits of an Omni-Channel Contact Centre Solution

Discover the benefits of an omni-channel contact centre solution In today's fast-paced and ever-evolving business…

Sandra Haworth

News

31 May 2023

Cirrus awarded Finalist for Contact Centre Experience at the UK National Innovation Awards 2023

Cirrus, a leading provider of cloud contact centre solutions, has been awarded finalist for Contact…

Sandra Haworth

SEO content

31 May 2023

How Conversation Analytics can help companies improve customer experience in an Omnichannel environment

Investing in CX not only keeps customers happy, but it also generates long-term benefits such…

Sandra Haworth

Blog

24 May 2023

What’s next for CX?

We all know first-hand the ramifications of bad customer experience. For the consumer, it can…

Sandra Haworth

Sandra Haworth

Top 5 Reasons to Buy Self Service Solutions In 2023

How to Calculate the True ROI of CX

Pounds and Sense: Evaluating the ROI of Customer Experience Initiatives

How to Achieve a Fully Omnichannel Contact Centre

Keeping the foundations strong: The state of CX in housing

Balancing The Relationship Between Contact Centre Agents And AI

Discover the Benefits of an Omni-Channel Contact Centre Solution

Cirrus awarded Finalist for Contact Centre Experience at the UK National Innovation Awards 2023

How Conversation Analytics can help companies improve customer experience in an Omnichannel environment

What’s next for CX?

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