Sandra Haworth, Author at Cirrus Contact Centre Solutions (CCaaS)

Blog

19 May 2021

Every UC needs a CC – teams is no exception

Over 90 per cent of UK businesses are now using teams, enabling colleagues forced apart…

Sandra Haworth

Blog

5 May 2021

Why first contact resolution is ludicrous in isolation

First Contact Resolution (FCR) is a metric often demanded by contact centre management. If nothing…

Sandra Haworth

Independent poll commissioned by Cirrus highlights the need to empower agents with omnichannel tools

Article

1 April 2021

Independent poll commissioned by Cirrus highlights the need to empower agents with omnichannel tools

Independent poll commissioned by Cirrus highlights the need to empower agents with omnichannel tools UK…

Sandra Haworth

Cirrus partners with Vivio to provide integrated cloud contact centre services

News

31 March 2021

Cirrus partners with Vivio to provide integrated cloud contact centre services

Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Vivio, an…

Sandra Haworth

News

23 February 2021

Cirrus to provide seamless cloud contact centre solution within MS Teams

Cirrus, the leaders in cloud contact centre solutions, has announced its full omnichannel offering is…

Sandra Haworth

Daisy Corporate Services selects Cirrus as its public cloud contact centre solution

News

11 February 2021

Daisy Corporate Services selects Cirrus as its public cloud contact centre solution

Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Daisy Corporate…

Sandra Haworth

Why UC and CC integration is pivotal for contact centres

Blog

3 February 2021

Why UC and CC integration is pivotal for contact centres

Last year the working world was forced to dramatically change the way we work, with…

Sandra Haworth

Article

1 February 2021

A new approach to university clearing

Students in universities across the UK have faced unprecedented disruption due to the Covid-19 pandemic,…

Sandra Haworth

News

19 January 2021

Cirrus wins two categories in the Comms Business Awards 2020

Cirrus, an award-winning provider of provider of omni-channel cloud Contact Centre Solutions (CCaaS), are absolutely…

Sandra Haworth

Cloud contact centre specialist Cirrus secures funding round to drive growth and innovation

News

11 January 2021

Cloud contact centre specialist Cirrus secures funding round to drive growth and innovation

Cirrus, the award-winning provider of omnichannel cloud contact centre solutions, has today announced a multi-million…

Sandra Haworth

Sandra Haworth

Every UC needs a CC – teams is no exception

Why first contact resolution is ludicrous in isolation

Independent poll commissioned by Cirrus highlights the need to empower agents with omnichannel tools

Why UC and CC integration is pivotal for contact centres

A new approach to university clearing

Cloud contact centre specialist Cirrus secures funding round to drive growth and innovation

Recent Posts

Archives

Categories