Sandra Haworth, Author at Cirrus Contact Centre Solutions (CCaaS)

Whisper it quietly: customers don’t care about omnichannel

Blog

6 January 2021

Whisper it quietly: customers don’t care about omnichannel

The Covid-19 pandemic has accelerated transformation within the contact centre. While mid-to-large organisations may have…

Sandra Haworth

Tired of covid? - Why the pandemic isn’t an excuse any more

Blog

4 January 2021

Tired of covid? – Why the pandemic isn’t an excuse any more

The only constant is change – helping businesses to keep pace Recent events have propelled…

Sandra Haworth

News

18 December 2020

Cirrus are finalists for two categories in the Comms Business Awards 2020

Cirrus are delighted to have been nominated as finalists for two categories in the Comms…

Sandra Haworth

Give contact centre agents the tools to do the job

Blog

15 December 2020

Give contact centre agents the tools to do the job

Give contact centre agents the tools to do the Job and reap the rewards because…

Sandra Haworth

The rise of digital: conversational interfaces, virtual assistants & bots

Blog

7 December 2020

The rise of digital: conversational interfaces, virtual assistants & bots

Conversational interfaces (AI) and virtual assistants are facilitating the rise of fully integrated digital channels.…

Sandra Haworth

Desktops, dashboards and human centred design

Blog

28 October 2020

Desktops, dashboards and human centred design

Why getting the user experience right will protect your investment in tech and keep agents…

Sandra Haworth

Cirrus win ‘CSR’ award and are highly commended with Class Networks for ‘Best SME Vertical Market Solution’ at the Comms National Awards

News

23 October 2020

Cirrus win ‘CSR’ award and are highly commended with Class Networks for ‘Best SME Vertical Market Solution’ at the Comms National Awards

Cirrus, an award-winning provider of provider of omni-channel cloud Contact Centre Solutions (CCaaS), are absolutely…

Sandra Haworth

From wallboards to board games….. recruiting through a pandemic

Blog

6 October 2020

From wallboards to board games….. recruiting through a pandemic

2020 is a great year to be a dog. Amidst all this talk of downturn…

Sandra Haworth

Cirrus are highly commended at the Forum Gala Awards 2020

News

22 September 2020

Cirrus are highly commended at the Forum Gala Awards 2020

Cirrus Are 'Highly Commended' For 'Client and Supplier Award' With Their Customer Clarks at the…

Sandra Haworth

Cirrus are finalists in twelve categories in the Comms National Awards 2020

News

22 September 2020

Cirrus are finalists in twelve categories in the Comms National Awards 2020

The CNA event recognises the achievements of those in the voice and data channel industry.…

Sandra Haworth

Sandra Haworth

Whisper it quietly: customers don’t care about omnichannel

Tired of covid? – Why the pandemic isn’t an excuse any more

Cirrus are finalists for two categories in the Comms Business Awards 2020

Give contact centre agents the tools to do the job

The rise of digital: conversational interfaces, virtual assistants & bots

Desktops, dashboards and human centred design

Cirrus win ‘CSR’ award and are highly commended with Class Networks for ‘Best SME Vertical Market Solution’ at the Comms National Awards

From wallboards to board games….. recruiting through a pandemic

Cirrus are highly commended at the Forum Gala Awards 2020

Cirrus are finalists in twelve categories in the Comms National Awards 2020

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