Sandra Haworth, Author at Cirrus Contact Centre Solutions (CCaaS)

Blog

26 March 2019

Excuse me, do you speak English?

Having spent fifteen years in international roles launching tech products of various kinds (mainly those…

Sandra Haworth

Measuring ROI for your conversational AI

Blog

29 November 2018

Measuring ROI for your conversational AI

Artificial Intelligence is the buzzword of the contact centre industry, and it’s not going anywhere!…

Sandra Haworth

Banishing poor customer experience - getting omni right!

Blog

29 November 2018

Banishing poor customer experience – getting omni right!

We have all had our fair share of bad call-centre experiences. There’s an expectation and…

Sandra Haworth

Winning with AI - a glimpse into the retail banking industry

Blog

10 September 2018

Winning with AI – a glimpse into the retail banking industry

Bank branches have seen a modest decline over the past few years, thanks to the…

Sandra Haworth

The case for SMS as a channel in your contact centre

Blog

31 August 2018

The case for SMS as a channel in your contact centre

We spend ‘hours’ on our smartphones texting every day, so why aren’t contact centres leveraging…

Sandra Haworth

Demystifying the difference between a chatbot and artificial intelligence (AI) in the contact centre?

Blog

8 August 2018

Demystifying the difference between a chatbot and artificial intelligence (AI) in the contact centre?

Artificial Intelligence (AI) plays an instrumental role in the evolution of customer service and the…

Sandra Haworth

News

27 July 2018

Cirrus achieves g-cloud 10 supplier status

Cirrus, an award-winning provider of omni-channel cloud Contact Centre Solutions (CCaaS) and IPT telephony, achieves…

Sandra Haworth

Are your customers truly at the heart of everything you do with omni-channel?

Blog

18 July 2018

Are your customers truly at the heart of everything you do with omni-channel?

Are you really addressing customer experience in the contact centre? Are you matching all the…

Sandra Haworth

How do you personalise the customer experience (CX) with artificial intelligence (AI) and omni-channel?

Blog

2 July 2018

How do you personalise the customer experience (CX) with artificial intelligence (AI) and omni-channel?

How we interact with customers has changed significantly over the past decade and looks set…

Sandra Haworth

Blog

27 April 2018

How to assess ROI from your cloud contact centre solution

Choosing to invest in any transformative technology is never just a matter of comparing features…

Sandra Haworth

Sandra Haworth

Excuse me, do you speak English?

Banishing poor customer experience – getting omni right!

Winning with AI – a glimpse into the retail banking industry

Cirrus achieves g-cloud 10 supplier status

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