Sandra Haworth, Author at Cirrus Contact Centre Solutions (CCaaS)

Blog

25 March 2024

Mastering Messaging: 6 Keys to Exceptional Customer Communication

The writing on the wall - messaging is the communication medium of choice for today's…

Sandra Haworth

customer service challenges social housing

Blog

22 March 2024

Customer Service Challenges Within The Social Housing Sector & How to Overcome Them

There are 4 million people in social housing in the UK. Research shows that social…

Sandra Haworth

Blog

19 March 2024

Cloud busting: How to Reign in Contact Centre Expenses

Hectic contact centres, agents frantically juggling non-stop calls and inquiries, costs spiralling out of control…

Sandra Haworth

Blog

18 March 2024

Benefits of Conversational IVR Programming

A recent survey by the UK Contact Centre Forum revealed a staggering 35% increase in…

Sandra Haworth

Blog

12 March 2024

Customer Service Hacks for Every Stage of the Contact Centre Journey

It's a scene too many of us know all too well. You've been eagerly tracking…

Sandra Haworth

Blog

11 March 2024

Smart Support at Your Fingertips: Discovering Cirrus’ Dynamic Help and eLearning Portal

In a time where asking for help is as easy as a click of a…

Sandra Haworth

Blog

8 March 2024

The Top Customer Requests for Voice IVR Systems

Automated phone systems using interactive voice response (IVR) technology are still a key part of…

Sandra Haworth

Blog

4 March 2024

Meet Cirrus Copilot – The AI brains behind our contact centre platform

Cirrus Copilot is the ultimate AI sidekick for your customer service team. It handles the…

Sandra Haworth

Article

1 March 2024

How technology and talent can deliver intelligent CX in 2024

This article was first published on EngageCustomer on 15 February 2024. Wouldn’t it be nice…

Sandra Haworth

Blog

28 February 2024

The CX benefits of a single pane-of-glass (SPoG)

As your organisation grows, so does the complexity of your systems—software apps, databases, cloud services,…

Sandra Haworth

Sandra Haworth

Mastering Messaging: 6 Keys to Exceptional Customer Communication

Benefits of Conversational IVR Programming

Customer Service Hacks for Every Stage of the Contact Centre Journey

Smart Support at Your Fingertips: Discovering Cirrus’ Dynamic Help and eLearning Portal

The Top Customer Requests for Voice IVR Systems

Meet Cirrus Copilot – The AI brains behind our contact centre platform

How technology and talent can deliver intelligent CX in 2024

The CX benefits of a single pane-of-glass (SPoG)

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