Article Archives

Article

16 June 2023

Keeping the foundations strong: The state of CX in housing

This article is featured on Property Reporter. Customer experience is being more frequently placed…

Sandra Haworth

Article

10 May 2023

Three trends driving the business wide CX function

Customer experience (CX) can make or break a company. With scrutiny coming from both consumers…

Sandra Haworth

Article

9 May 2023

Cirrus and CallMiner: AI-Driven Conversation Intelligence for Better CX

This article is featured on UCAdvanced. In today’s fast-paced business environment, delivering exceptional customer experiences…

Sandra Haworth

Article

5 May 2023

The customer experience ‘consumer duty’ pledge

This article is featured on Finacial IT. The Financial Conduct Authority (FCA) introduced a new Consumer…

Sandra Haworth

Article

4 May 2023

Opportunities for Resellers in UK Public Sector

This article is featured on News In The Channel For resellers, the public sector provides a…

Sandra Haworth

British customers and companies deserve better CX

Article

2 May 2023

British Customers and Companies Deserve Better Customer Experience

This article is featured on TechHQ In 2023, we can organise almost all aspects of…

Sandra Haworth

Article

28 April 2023

How CX + EX = business growth

This article is featured on TechHQ Business growth is a common goal of most organisations,…

Sandra Haworth

Article

4 July 2022

Cirrus finalist for Great British Entrepreneur Awards 2022

Contact centre leader Cirrus has been recognised as one of the best in the business…

Sandra Haworth

Cirrus says AI will boost agents rather than replace them, Podcast

Article

9 December 2021

Cirrus says AI will boost agents rather than replace them, Podcast

Cirrus says AI will boost agents rather than replace them, Podcast AI has not been…

Sandra Haworth

94% of contact centre agents say artificial intelligence will support them in their roles

Article

30 November 2021

94% of contact centre agents say artificial intelligence will support them in their roles

Cirrus research reveals positive frontline attitudes to new technology in the contact centre The overwhelming…

Sandra Haworth

Article

Keeping the foundations strong: The state of CX in housing

Three trends driving the business wide CX function

Cirrus and CallMiner: AI-Driven Conversation Intelligence for Better CX

The customer experience ‘consumer duty’ pledge

Opportunities for Resellers in UK Public Sector

British Customers and Companies Deserve Better Customer Experience

How CX + EX = business growth

Cirrus finalist for Great British Entrepreneur Awards 2022

Cirrus says AI will boost agents rather than replace them, Podcast

94% of contact centre agents say artificial intelligence will support them in their roles

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