Blog Archives

Blog

23 October 2023

C-Suite Perspectives on AI in Customer Service: New Industry Report Unveils Trends

Artificial intelligence (AI) is transforming customer service, but how confident are top executives in its…

Sandra Haworth

Blog

18 October 2023

Mastering Quality Management in Contact Centres

Quality management is a critical aspect of any contact centre's success. Whether it's providing exceptional…

Sandra Haworth

Blog

16 October 2023

Crafting the Perfect Customer Service Sandwich: Inbound Contact Centre Best Practices

Making a great sandwich takes skill and the right ingredients. From perfectly ripe tomatoes to…

Sandra Haworth

Blog

11 October 2023

Screen Pops: The Underrated Tool Your Agents Need Now

The phone rings. An agent scrambles to answer. "Hello, how can I help you today?"…

Sandra Haworth

Blog

4 October 2023

4 Tips to stay ahead in customer engagement with SMS

One of the most effective methods to engage your customers and boost customer engagement is…

Sandra Haworth

Blog

4 October 2023

AI is turning BPO’s into efficiency powerhouses

Embracing digital transformation is no longer an option but a necessity for most businesses. One…

Sandra Haworth

Knowledge Management for Customer Service

Blog

4 October 2023

Knowledge Management: The Secret Sauce to Customer Satisfaction

Delivering exceptional customer service is now a competitive imperative for companies rather than a nice-to-have.…

Sandra Haworth

Blog

29 September 2023

Enhancing Customer Experiences: The Impact of Actionable Data

In the realm of customer service, professionals are continuously seeking innovative ways to streamline operations,…

Sandra Haworth

Blog

29 September 2023

Contact Centre Best Practices for Workforce Engagement

Imagine a bustling restaurant where the chefs are not just skilled but deeply passionate about…

Sandra Haworth

Blog

25 September 2023

Key Contact Centre Performance Metrics and KPIs with AI

In a contact centre, performance metrics and key performance indicators (KPIs) play a crucial role.…

Sandra Haworth

Blog

C-Suite Perspectives on AI in Customer Service: New Industry Report Unveils Trends

Mastering Quality Management in Contact Centres

Crafting the Perfect Customer Service Sandwich: Inbound Contact Centre Best Practices

Screen Pops: The Underrated Tool Your Agents Need Now

AI is turning BPO’s into efficiency powerhouses

Knowledge Management: The Secret Sauce to Customer Satisfaction

Enhancing Customer Experiences: The Impact of Actionable Data

Contact Centre Best Practices for Workforce Engagement

Key Contact Centre Performance Metrics and KPIs with AI

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