Blog Archives

Why UC and CC integration is pivotal for contact centres

Blog

3 February 2021

Why UC and CC integration is pivotal for contact centres

Last year the working world was forced to dramatically change the way we work, with…

Sandra Haworth

Whisper it quietly: customers don’t care about omnichannel

Blog

6 January 2021

Whisper it quietly: customers don’t care about omnichannel

The Covid-19 pandemic has accelerated transformation within the contact centre. While mid-to-large organisations may have…

Sandra Haworth

Tired of covid? - Why the pandemic isn’t an excuse any more

Blog

4 January 2021

Tired of covid? – Why the pandemic isn’t an excuse any more

The only constant is change – helping businesses to keep pace Recent events have propelled…

Sandra Haworth

Give contact centre agents the tools to do the job

Blog

15 December 2020

Give contact centre agents the tools to do the job

Give contact centre agents the tools to do the Job and reap the rewards because…

Sandra Haworth

The rise of digital: conversational interfaces, virtual assistants & bots

Blog

7 December 2020

The rise of digital: conversational interfaces, virtual assistants & bots

Conversational interfaces (AI) and virtual assistants are facilitating the rise of fully integrated digital channels.…

Sandra Haworth

Desktops, dashboards and human centred design

Blog

28 October 2020

Desktops, dashboards and human centred design

Why getting the user experience right will protect your investment in tech and keep agents…

Sandra Haworth

From wallboards to board games….. recruiting through a pandemic

Blog

6 October 2020

From wallboards to board games….. recruiting through a pandemic

2020 is a great year to be a dog. Amidst all this talk of downturn…

Sandra Haworth

Artificial Intelligence (AI) empowers contact centre employees

Blog

9 September 2020

Artificial Intelligence (AI) empowers contact centre employees

"To win in the marketplace you must first win in the workplace.” - Doug Conant,…

Sandra Haworth

Blog

29 August 2020

Social media – joining the dots

Social engagement should be number one on your brand agenda! “You cannot buy engagement. You have…

Sandra Haworth

Blog

27 August 2020

Email – the channel that time forgot

"I have always used e-mail to the greatest extent possible." - Ray Tomlinson (creator of…

Sandra Haworth

Blog

Why UC and CC integration is pivotal for contact centres

Whisper it quietly: customers don’t care about omnichannel

Tired of covid? – Why the pandemic isn’t an excuse any more

Give contact centre agents the tools to do the job

The rise of digital: conversational interfaces, virtual assistants & bots

Desktops, dashboards and human centred design

From wallboards to board games….. recruiting through a pandemic

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