Blog Archives

Digital transformation - being in the place where your customers live

Blog

19 August 2020

Digital transformation – being in the place where your customers live

"It is not the strongest of the species that survives, nor the most intelligent that…

Sandra Haworth

Blog

17 August 2020

Contact Centre Priorities Are Changing

Rewriting The Rule Book. Contact Centre Priorities Are Changing! "The greatest danger in times of…

Sandra Haworth

Transform your contact centre with extra digital channels

Blog

19 June 2020

Transform your contact centre with extra digital channels

Digital Transformation - Instantly Improve efficiency and customer satisfaction Many Contact Centre's are seeing a…

Sandra Haworth

Making the virtual contact centre a permanent capability

Blog

4 June 2020

Making the virtual contact centre a permanent capability

There has been a number of things we have had to get used to over…

Sandra Haworth

Protect your contact centre employees against coronavirus with a flexible working solution

Blog

17 March 2020

Protect your contact centre employees against coronavirus with a flexible working solution

With the number of cases of Coronavirus in the UK increasing, many companies are reviewing…

Sandra Haworth

Is your contact centre’s reporting tool current and fit for purpose?

Blog

12 February 2020

Is your contact centre’s reporting tool current and fit for purpose?

The Old Days I’ve been in the contact centre industry for over twenty years starting…

Sandra Haworth

Blog

12 December 2019

Are Card Payments your weakest link?

Card data breaches can severely damage your brand’s reputation. Figures from UK Finance confirm that…

Sandra Haworth

Blog

26 March 2019

Excuse me, do you speak English?

Having spent fifteen years in international roles launching tech products of various kinds (mainly those…

Sandra Haworth

Measuring ROI for your conversational AI

Blog

29 November 2018

Measuring ROI for your conversational AI

Artificial Intelligence is the buzzword of the contact centre industry, and it’s not going anywhere!…

Sandra Haworth

Banishing poor customer experience - getting omni right!

Blog

29 November 2018

Banishing poor customer experience – getting omni right!

We have all had our fair share of bad call-centre experiences. There’s an expectation and…

Sandra Haworth

Blog

Protect your contact centre employees against coronavirus with a flexible working solution

Is your contact centre’s reporting tool current and fit for purpose?

Are Card Payments your weakest link?

Excuse me, do you speak English?

Banishing poor customer experience – getting omni right!

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