Blog Archives

Winning with AI - a glimpse into the retail banking industry

Blog

10 September 2018

Winning with AI – a glimpse into the retail banking industry

Bank branches have seen a modest decline over the past few years, thanks to the…

Sandra Haworth

The case for SMS as a channel in your contact centre

Blog

31 August 2018

The case for SMS as a channel in your contact centre

We spend ‘hours’ on our smartphones texting every day, so why aren’t contact centres leveraging…

Sandra Haworth

Demystifying the difference between a chatbot and artificial intelligence (AI) in the contact centre?

Blog

8 August 2018

Demystifying the difference between a chatbot and artificial intelligence (AI) in the contact centre?

Artificial Intelligence (AI) plays an instrumental role in the evolution of customer service and the…

Sandra Haworth

Are your customers truly at the heart of everything you do with omni-channel?

Blog

18 July 2018

Are your customers truly at the heart of everything you do with omni-channel?

Are you really addressing customer experience in the contact centre? Are you matching all the…

Sandra Haworth

How do you personalise the customer experience (CX) with artificial intelligence (AI) and omni-channel?

Blog

2 July 2018

How do you personalise the customer experience (CX) with artificial intelligence (AI) and omni-channel?

How we interact with customers has changed significantly over the past decade and looks set…

Sandra Haworth

Blog

27 April 2018

How to assess ROI from your cloud contact centre solution

Choosing to invest in any transformative technology is never just a matter of comparing features…

Sandra Haworth

Blog

13 April 2018

What’s Stopping You Moving Your Contact Centre to the Cloud?

A recent Contact Babel review of businesses that have adopted cloud contact centre technologies over…

Sandra Haworth

How to choose a cloud contact centre vendor

Blog

6 April 2018

How to choose a cloud contact centre vendor

Cloud-based solutions are becoming the technology of choice for a wide range of contact centre…

Sandra Haworth

Blog

9 March 2018

Function defines form

In a previous post, we looked at what was driving adoption of cloud contact centre…

Sandra Haworth

Blog

23 February 2018

What’s driving cloud adoption in 2018?

When it comes to cloud adoption, the reasons for and against have varied widely over…

Sandra Haworth

Blog

Winning with AI – a glimpse into the retail banking industry

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