Blog Archives

Blog

17 June 2024

CSAT Scores are in Decline – Now is Your Time to Shine!

Ever wondered how businesses measure if you’re happy with their service? Well, when it comes…

Sandra Haworth

Blog

11 June 2024

How AI Supercharges ROI in Your Contact Centre

Forget robots taking over—AI in contact centres is like handing your agents a superhero cape!…

Sandra Haworth

Workforce Management (WFM) for Contact Centres

Blog

11 June 2024

Transform Your Back Office with Effective Workforce Management

Calling customer support and encountering long wait times, frequent transfers, and unresolved issues is incredibly…

Sandra Haworth

Article Blog

7 June 2024

Revolutionising Retail: AI and the future of the industry

This article was first published on Engage Customer on 6th June 2024. Engage Customer joins…

Sandra Haworth

Blog News

30 May 2024

5 AI Trends Transforming the Future of Retail

This article was first published on 30 May 2024: 5 AI Trends Transforming the Future…

Sandra Haworth

Workforce Management Challenges for BPOs

Blog

21 May 2024

Workforce Management Challenges for BPOs: Key Strategies for Success

The business process outsourcing (BPO) industry is thriving in the UK, where the sector’s revenue…

Sandra Haworth

Blog

17 May 2024

The Intersection of Contact Centres and Environmental, Social and Governance (ESG)

Any forward-thinking business may be advised to ignore environmental, social, and governance—commonly abbreviated to ESG—at…

Sandra Haworth

Blog

13 May 2024

Inside Cirrus: A Guide to Cirrus’ Market-Leading Outbound Dialler

When you think of outbound contact centres, telemarketing springs to mind. But the scope goes…

Sandra Haworth

Blog

7 May 2024

How 5G Technology Will Impact Contact Centres

What does a huge share of popular technologies have in common? The ability to save…

Sandra Haworth

Blog

30 April 2024

The Future of Contact Centres: Navigating the Metaverse

The journey from call centres to today’s contact centres is like watching black-and-white TV turn…

Sandra Haworth

Blog

CSAT Scores are in Decline – Now is Your Time to Shine!

How AI Supercharges ROI in Your Contact Centre

Transform Your Back Office with Effective Workforce Management

Revolutionising Retail: AI and the future of the industry

5 AI Trends Transforming the Future of Retail

Workforce Management Challenges for BPOs: Key Strategies for Success

The Intersection of Contact Centres and Environmental, Social and Governance (ESG)

Inside Cirrus: A Guide to Cirrus’ Market-Leading Outbound Dialler

How 5G Technology Will Impact Contact Centres

The Future of Contact Centres: Navigating the Metaverse

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