Blog Archives

knowledge management for contact centres

Blog

21 February 2024

Knowledge is Power: Equip Your Agents for Success

Providing prompt, accurate solutions is essential for any successful contact centre. But how can your…

Sandra Haworth

Blog

19 February 2024

5 Contact Centre Challenges and How to Solve Them

Running a contact centre can be challenging. Customers expect quick resolution and employees want a…

Sandra Haworth

Blog

14 February 2024

The Three Types of Contact Centre Platforms (and Which Is Best for You!)

Welcome to the world of contact centres, where choosing the right solution can feel like…

Sandra Haworth

Blog

13 February 2024

How to boost contact centre agent engagement for higher productivity

Many companies realise that happy, engaged employees lead to better customer experiences. So they make…

Sandra Haworth

Blog

12 February 2024

How to Develop Empathy-Centric Customer Service in Contact Centres

In today's instant-answer world, taking time to truly understand someone’s perspective may seem old-fashioned or…

Sandra Haworth

AI for contact center employee wellbeing

Blog

7 February 2024

Contact Centres Get an Agent Wellness Upgrade

Working in a contact centre can be a high-pressure job. Employees spend hours on the…

Sandra Haworth

5 easy steps to get started with AI in the contact centre

Blog

6 February 2024

5 Easy Steps to Get Started with AI in Your Contact Centre

What if customer service was easy? A single contact to a contact centre that, through…

Sandra Haworth

Blog

30 January 2024

A Look Inside Cirrus’ Workforce Optimisation Solution

Imagine a world where every customer interaction is handled with precision, where every call, chat,…

Sandra Haworth

Resolving complex financial service issues

Blog

30 January 2024

Create Meaningful Financial Experiences by Focusing on Human Connections

Providing exceptional customer service is an art form, particularly when navigating the complexities of the…

Sandra Haworth

Microsoft Teams Contact Centre Integration

Blog

30 January 2024

To Teams or not to Teams?

Microsoft Teams has emerged as a key player in the business communications market. Initially launched…

Sandra Haworth

Blog

Knowledge is Power: Equip Your Agents for Success

5 Contact Centre Challenges and How to Solve Them

How to boost contact centre agent engagement for higher productivity

How to Develop Empathy-Centric Customer Service in Contact Centres

Contact Centres Get an Agent Wellness Upgrade

5 Easy Steps to Get Started with AI in Your Contact Centre

A Look Inside Cirrus’ Workforce Optimisation Solution

Create Meaningful Financial Experiences by Focusing on Human Connections

To Teams or not to Teams?

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