Meet the Team: Paul Barclay, Chief Operating Officer Blog

17 January 2023

Meet the Team: Paul Barclay, Chief Operating Officer

Paul is a career customer operations and service specialist with extensive B2B/B2C leadership experience across…

Sandra Haworth

Contact centre agents are key to a successful Christmas and a productive New Year Blog

15 December 2022

Contact centre agents are key to a successful Christmas and a productive New Year

The Christmas season has arrived, and as presents are ordered and events planned, the hectic…

Sandra Haworth

The days of customer service being a ‘nice-to-have’ are long gone Blog

27 September 2022

The days of customer service being a ‘nice-to-have’ are long gone

Steve Miller, head of customer success at Cirrus, says mixing the latest technologies with effective…

Sandra Haworth

Contact Centres: Five common mistakes and how to fix them Blog

8 September 2022

Contact Centres: Five common mistakes and how to fix them

Since being coined in 2012, ‘digital transformation’ has become an umbrella term for the boundless…

Sandra Haworth

Make A Difference days and ESG at Cirrus Blog

13 July 2022

Make A Difference days and ESG at Cirrus

Here at Cirrus, our culture embraces Corporate Social Responsibility. In 2020, the company won the…

Sandra Haworth

#ContactCentreHeroes turns 1! Blog

7 July 2022

#ContactCentreHeroes turns 1!

One year ago this week, Cirrus launched the Contact Centre Heroes campaign – an initiative…

Sandra Haworth

Cirrus awarded Royal Warrant for services to the Royal Household Blog

5 May 2022

Cirrus awarded Royal Warrant for services to the Royal Household

From the very beginning, Cirrus’ mantra has been about providing a seamless and engaging customer…

Sandra Haworth

Cirrus won Best Omni-Channel Contact Centre Solutions Provider Blog

15 March 2022

Cirrus won Best Omni-Channel Contact Centre Solutions Provider

Ever since the company’s launch, the Cirrus team has been working tirelessly to build a…

Sandra Haworth

A CEO’s perspective on the evolving contact centre market Blog

5 January 2022

A CEO’s perspective on the evolving contact centre market

Throughout my career I’ve been fortunate to build and use some fantastically innovative technology, but…

Sandra Haworth

Improving charity contact centre call response Blog

13 December 2021

Improving charity contact centre call response

Charities face several unique challenges that must be tackled head-on to meet the demands placed…

Sandra Haworth

It’s the people that are important, not the products – Why Cirrus is putting agents first Blog

30 November 2021

It’s the people that are important, not the products – Why Cirrus is putting agents first

It has undoubtedly been a difficult 18 months for everyone, which is why we are…

Sandra Haworth

Mind The Demand Gap- A 4 step approach to improving CX for charities Blog

8 September 2021

Mind The Demand Gap- A 4 step approach to improving CX for charities

Not-for-profit organisations face several unique challenges that must be tackled head-on to meet the demands…

Sandra Haworth

Celebrating Contact Centre Heroes! Blog

9 July 2021

Celebrating Contact Centre Heroes!

Customer service agents are the backbone of any successful business. They work tirelessly behind the…

Sandra Haworth

Teams has won the UCaaS battle – but where does this leave contact centres? Blog

29 June 2021

Teams has won the UCaaS battle – but where does this leave contact centres?

Since the pandemic entered our lives the business uptake in Microsoft Teams has been remarkable.…

Sandra Haworth

Beyond voice – the future of customer services Blog

29 June 2021

Beyond voice – the future of customer services

In little more than a year, the number of people using Microsoft Teams worldwide doubled…

Sandra Haworth