Contact Centres Get an Agent Wellness Upgrade Blog

7 February 2024

Contact Centres Get an Agent Wellness Upgrade

Working in a contact centre can be a high-pressure job. Employees spend hours on the…

Sandra Haworth

5 Easy Steps to Get Started with AI in Your Contact Centre Blog

6 February 2024

5 Easy Steps to Get Started with AI in Your Contact Centre

What if customer service was easy? A single contact to a contact centre that, through…

Sandra Haworth

A Look Inside Cirrus’ Workforce Optimisation Solution Blog

30 January 2024

A Look Inside Cirrus’ Workforce Optimisation Solution

Imagine a world where every customer interaction is handled with precision, where every call, chat,…

Sandra Haworth

Create Meaningful Financial Experiences by Focusing on Human Connections Blog

30 January 2024

Create Meaningful Financial Experiences by Focusing on Human Connections

Providing exceptional customer service is an art form, particularly when navigating the complexities of the…

Sandra Haworth

To Teams or not to Teams? Blog

30 January 2024

To Teams or not to Teams?

Microsoft Teams has emerged as a key player in the business communications market. Initially launched…

Sandra Haworth

10 Best Practices to Get the Most Out of Quality Analytics Blog

22 January 2024

10 Best Practices to Get the Most Out of Quality Analytics

Quality Analytics is transforming how modern contact centres operate. By leveraging AI and machine learning,…

Sandra Haworth

11 Customer Service Trends to Delight Customers in 2024 Blog

15 January 2024

11 Customer Service Trends to Delight Customers in 2024

Stale scones and lukewarm tea – that’s what often passes for customer service these days.…

Sandra Haworth

The Pillars of Exceptional CX Blog

11 January 2024

The Pillars of Exceptional CX

Delivering exceptional customer experience (CX) has become a critical differentiator. Recent statistics highlight the significant…

Sandra Haworth

The Hidden Costs of Outdated Technology in UK Contact Centres Blog

9 January 2024

The Hidden Costs of Outdated Technology in UK Contact Centres

For many UK contact centres, legacy systems and technical debt are an unseen burden weighing…

Sandra Haworth

Outbound Contact Centres: Evolving, Not Extinct! Blog

8 January 2024

Outbound Contact Centres: Evolving, Not Extinct!

Not too long ago, outbound calling was considered a necessary evil. Customers cringed at the…

Sandra Haworth

Why Large Language Models are the driving force behind exceptional customer experiences Blog

4 January 2024

Why Large Language Models are the driving force behind exceptional customer experiences

Customer experience is at the heart of every successful business. In today's world, customers expect…

Sandra Haworth

50 Contact Centre Statistics That Will Make the Industry Shine in 2024 Blog

2 January 2024

50 Contact Centre Statistics That Will Make the Industry Shine in 2024

As we enter 2024, the contact centre industry continues to evolve rapidly, driven by technological…

Sandra Haworth

Battling Burnout: How AI is Helping Contact Centres With Agent Stress Management Blog

2 January 2024

Battling Burnout: How AI is Helping Contact Centres With Agent Stress Management

The article highlights the importance of AI in modernising contact centres, not just for operational…

Sandra Haworth

13 Statistics Proving Positive Agent Experiences Improve Customer Service Blog

14 December 2023

13 Statistics Proving Positive Agent Experiences Improve Customer Service

Delivering great customer service hinges on empowering contact centre agents. Here are 13 stats showing…

Sandra Haworth

Solving 5 Common Call Centre Challenges in 2024 Blog

12 December 2023

Solving 5 Common Call Centre Challenges in 2024

Running a call centre is no walk in the park, and in 2024, challenges continue…

Sandra Haworth